(4.5 / 5)6+ Ratings

Zendesk Reviews

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Overall Rating

4.5

6 Reviews

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About Zendesk

Zendesk is a cloud-based customer service software company that provides businesses with a platform to manage and streamline their customer service operations. It offers a range of tools and solutions to help companies deliver exceptional support experiences to their customers.

Key Features:

Ticketing System: Centralizes customer inquiries from various channels into one place, ensuring efficient management.
Live Chat: Offers real-time communication with customers, enhancing support experience.
Knowledge Base: Provides a self-service portal for customers to find answers independently.
Analytics and Reporting: Delivers insights into customer interactions and support performance.
Omnichannel Support: Integrates multiple communication channels like email, phone, chat, and social media.
Automation: Streamlines repetitive tasks, improving efficiency.
Collaboration Tools: Facilitates teamwork among support agents.
Customizable Workflows: Tailors support processes to specific business needs.
Integrations: Connects with various third-party applications for a seamless workflow.
Mobile Accessibility: Allows support agents to manage tickets on the go.

Benefits:

Improved Customer Satisfaction: Ensures timely and effective resolution of customer issues.
Enhanced Efficiency: Automation and centralized ticketing reduce manual efforts.
Consistent Support: Omnichannel support provides a unified customer experience.
Data-Driven Decisions: Analytics and reporting offer valuable insights for continuous improvement.
Scalability: Adapts to the growing needs of businesses.
Personalized Support: Customizable workflows and integrations cater to specific business requirements.
Self-Service Options: Knowledge base empowers customers to find solutions independently.
Team Collaboration: Collaboration tools enhance teamwork and communication among support agents.
Flexibility: Mobile accessibility ensures support is available anytime, anywhere.
Cost-Effective: Streamlined processes and automation lead to cost savings.

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Zendesk Customer Reviews (6)

0/5

Senapus Faure

Verified Buyer

Jul 30, 2024

Ellis O'Connor

Verified Buyer

Jul 29, 2024

Jörg Wulf

Verified Buyer

Jul 29, 2024

Tilly O'Sullivan

Verified Buyer

Jul 29, 2024

Beatrice Delarosa

Verified Buyer

Jul 28, 2024

Luther Joyce

Verified Buyer

Jul 27, 2024

Zendesk Customer’s Q&A

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Zendesk Features and Benefits

Key Features:

Ticketing System: Centralizes customer inquiries from various channels into one place, ensuring efficient management.
Live Chat: Offers real-time communication with customers, enhancing support experience.
Knowledge Base: Provides a self-service portal for customers to find answers independently.
Analytics and Reporting: Delivers insights into customer interactions and support performance.
Omnichannel Support: Integrates multiple communication channels like email, phone, chat, and social media.
Automation: Streamlines repetitive tasks, improving efficiency.
Collaboration Tools: Facilitates teamwork among support agents.
Customizable Workflows: Tailors support processes to specific business needs.
Integrations: Connects with various third-party applications for a seamless workflow.
Mobile Accessibility: Allows support agents to manage tickets on the go.

Benefits:

Improved Customer Satisfaction: Ensures timely and effective resolution of customer issues.
Enhanced Efficiency: Automation and centralized ticketing reduce manual efforts.
Consistent Support: Omnichannel support provides a unified customer experience.
Data-Driven Decisions: Analytics and reporting offer valuable insights for continuous improvement.
Scalability: Adapts to the growing needs of businesses.
Personalized Support: Customizable workflows and integrations cater to specific business requirements.
Self-Service Options: Knowledge base empowers customers to find solutions independently.
Team Collaboration: Collaboration tools enhance teamwork and communication among support agents.
Flexibility: Mobile accessibility ensures support is available anytime, anywhere.
Cost-Effective: Streamlined processes and automation lead to cost savings.

Payment Method

Zendesk.com accepts credit cards (Mastercard, Visa, AMEX) and PayPal as payment methods. For managed accounts, contact the account representative for additional payment options.